Hi Holly,
I'd love the chance to address your dissatisfaction with our company. Here are the facts of your order:
-Ordered 2/20, past our same-day shipping cutoff time
-Shipped 2/21 via USPS
-Package arrived in North Carolina 2/27.
-Due to documented, extensive wildfire activity in the area, USPS has announced shipping delays to NC and SC: 'Due to numerous wildfires in North Carolina and South Carolina, there may be impact to the delivery of mail and packages.' (https://about.usps.com/newsroom/service-alerts/)
-You sent an inquiry about the delay 3/5 11:35a
-We hadn't had a chance to respond by the time you filed a chargeback on 3/5 11:47a
-I replied to your inquiry 3/5 11:54a explaining that it was now out of our hands due to the chargeback filed
-You left a negative review today, 3/7
I want every customer to be happy. I hire a team of customer service reps, expect my warehouse team to get orders out same day as much as is possible and work hard to run a business that is flawless, every time.
But there is not a single thing I can do to resolve issues relating to a weather emergency. I am sincerely sorry the natural disasters in NC have impacted our ability to fulfill your order in a timely fashion and I hope you are able to find peace from this experience.
Sincerely,
Megan Kutchman
Owner
Little Avalon Farm | Goatcare.com
